Frequently Asked Questions

Locking in your date.

• How far in advance should we book? 2–4 weeks ideal; rush slots sometimes available.

• What secures the date? Signed agreement + 50% retainer.

• Can you hold a tentative date? Soft holds for 48 hours while you finalize approvals.

• Do you work weekends/evenings? Yes—after-hours rates may apply.

Capturing moments without disruption.

• What do you cover? Candid networking, speakers, panels, VIPs, Celebrities, Key Notes, Product Launch

• Do you provide same-day selects? Yes—highlight set in 24–48 hours (same-day available).

• How discreet is your team? Minimal footprint; long lenses for stage coverage.

• Do you coordinate with AV/PR? Yes—run of show and press needs integrated.

Efficient, consistent results for groups.

• How many headshots per hour? Depends on requirements. Qty can vary significantly.

• Can employees choose their favorite? Yes—proofing gallery or on-site tethered selection.

• Can you match our existing headshot style? Absolutely—lighting and background matched.

• Do you offer group photos? Yes—by department, leadership, or all-hands.

Simple, transparent billing.

• What are your payment terms? 50% retainer; balance due end of photoshoot.

• Do you accept purchase orders? Depends—POs and vendor onboarding supported with select clients.

• Any additional fees? Only pre-approved items (rush, travel, overtime).

• W-9/insurance paperwork? Provided with your estimate or upon request.

Clear rights for business use.

• What usage is included? Standard business use across web, social, internal, PR.

• Do you offer extended/licensed campaigns? Yes—by term, geography, and channels.

• Can third-party partners use images? With client approval and appropriate licensing.

• Do you provide model/property releases? Yes—when applicable.

What we need from the location.

• How much space and power do you need? ~10’x15’ for headshots; standard outlets. Portable Power Packs available if required.

• How long is setup/teardown? 45–60 min each, depending on the setup.

• Do you provide certificates of insurance? Yes—COIs upon request.

• Security/clearance? We comply with building access and safety protocols.

We make the day run smoothly.

• Do you provide a schedule and shot list? Yes—shared and approved in advance.

• Wardrobe and background guidance? We send a prep guide; branded backgrounds available.

• Hair/makeup options? In-house artists on request; priced per talent.

• Brand guidelines? We match your color, crop, and file naming standards.

Editing, timelines, and file formats.

• Turnaround time? Full gallery in 3–5 business days; rush available.

• How many images are edited? Headshots: 2–3 fully retouched per person; events: curated edited set.

• File formats provided? High-res JPG (print) + web-optimized; TIFF/PNG on request.

• How do we receive files? Secure online gallery or direct transfer; backups retained for 6–12 months.

Plans B and C, ready to go.

• What if weather changes? Indoor/alternate locations on hold; clear go/no-go by 5 PM prior.

• Rescheduling policy? Flexible with advance notice; no fees for weather changes.

• What if someone is late/no-show? We adjust the shot list and keep the schedule moving.

• Equipment backup? Redundant cameras, lighting, and media on every job.

What we do and for whom.

• What types of photography do you offer? Headshots, team/group, corporate events, lifestyle, brand campaigns, celebrity, commercial.

• Do you work on-site, in studio, or both? Both—mobile studio for offices; studio available on request.

• Can you handle large teams? Yes—scalable crew and scheduling for 10–500+ employees.

• Do you provide creative direction? Yes—shot lists, mood boards, and brand-aligned styling.

Protecting your people and data.

• Will you sign our NDA? Yes—custom NDAs welcome.

• How do you handle confidential shoots? Limited-access galleries and secure storage.

• Can you restrict social posting? Absolutely—no sharing without written approval.

• Do you comply with PII policies? Yes—no names/IDs in metadata when required.

How we estimate your project.

• How do you price projects? Based on time, crew, deliverables, post-production, licensing and other factors.

• Can we get a flat-rate package? Yes—standard packages or custom quotes for scope.

• What information do you need to quote? Date(s), location(s), headcount, deliverables, usage, timeline, edited image count required, commercial / non-commercial use, backdrop requirements.

• Are there travel or overtime fees? Only if applicable—detailed in your estimate.